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Zante Imperial Beach Hotel 잔테 임페리얼 비치 호텔
Zante Imperial Beach Hotel 잔테 임페리얼 비치 호텔

Vasilikos Zakynthos tripadvisor review rating 25개의 평가
  • Lobby
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 0 - Lobby
  • Pool
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 1 - Pool
  • Pool
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 2 - Pool
  • Pool
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 3 - Pool
  • Guestroom
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 4 - Guestroom
  • Guestroom
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 5 - Guestroom
  • Guestroom
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 6 - Guestroom
  • Guestroom
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 7 - Guestroom
  • Guestroom
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 8 - Guestroom
  • Guestroom
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 9 - Guestroom
  • Guestroom
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 10 - Guestroom
  • Guestroom
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 11 - Guestroom
  • Guestroom
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 12 - Guestroom
  • Guestroom
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 13 - Guestroom
  • Guestroom
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 14 - Guestroom
  • Guestroom
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 15 - Guestroom
  • Guestroom
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 16 - Guestroom
  • Guestroom
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 17 - Guestroom
  • Guestroom
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 18 - Guestroom
  • Terrace/Patio
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 19 - Terrace/Patio
  • View from Hotel
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 20 - View from Hotel
  • Lobby Lounge
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 21 - Lobby Lounge
  • Lobby Lounge
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 22 - Lobby Lounge
  • Outdoor Pool
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 23 - Outdoor Pool
  • Outdoor Pool
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 24 - Outdoor Pool
  • Outdoor Pool
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 25 - Outdoor Pool
  • Outdoor Pool
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 26 - Outdoor Pool
  • Outdoor Pool
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 27 - Outdoor Pool
  • Outdoor Pool
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 28 - Outdoor Pool
  • Water Park
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 29 - Water Park
  • Reception
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 30 - Reception
  • Sports Facility
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 31 - Sports Facility
  • Sports Facility
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 32 - Sports Facility
  • Sports Facility
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 33 - Sports Facility
  • Sports Facility
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 34 - Sports Facility
  • Property Amenity
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 35 - Property Amenity
  • Property Amenity
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 36 - Property Amenity
  • Billiards
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 37 - Billiards
  • Childrens Play Area - Indoor
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 38 - Childrens Play Area - Indoor
  • Dining
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 39 - Dining
  • Dining
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 40 - Dining
  • Dining
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 41 - Dining
  • Restaurant
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 42 - Restaurant
  • Buffet
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 43 - Buffet
  • Hotel Bar
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 44 - Hotel Bar
  • Hotel Bar
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 45 - Hotel Bar
  • Banquet Hall
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 46 - Banquet Hall
  • Interior Detail
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 47 - Interior Detail
  • Interior Detail
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 48 - Interior Detail
  • Property Grounds
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 49 - Property Grounds
  • Property Grounds
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 50 - Property Grounds
  • Property Grounds
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 51 - Property Grounds
  • Hotel Front
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 52 - Hotel Front
  • Beach
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 53 - Beach
  • Beach
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 54 - Beach
  • Exterior
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 55 - Exterior
  • Exterior
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 56 - Exterior
  • Aerial View
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 57 - Aerial View
  • View from Hotel
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 58 - View from Hotel
  • Sports Facility
    잔테 임페리얼 비치 호텔(Zante Imperial Beach Hotel) Hotel Image 59 - Sports Facility

시설 TOP

  • 주소 및 위치

    • Vasilikos Zakynthos, Zakynthos 29100, Greece
    • 포르토 로마 비치 부근에 위치
  • 서비스 및 편의 시설

    • 24시간 운영 프런트 데스크
    • 공용 구역의 TV
    • 금연 숙박 시설
    • 다국어 구사 가능 직원
    • 드라이클리닝/세탁 서비스
    • 리무진 또는 타운카 서비스 이용 가능 - 참
    • 시설 내 쇼핑
    • 식료품점/편의점
    • 어린이 돌보미/활동 감독(무료)
    • 웨딩 서비스
    • 지역 셔틀(요금 별도)
    • 지정 흡연구역
    • 짐 보관 서비스
    • 키즈 클럽
    • 키즈 클럽(무료)
    • 탁아 서비스/어린이 돌보미
    • 탁아 서비스/어린이 돌보미(무료)
    • 탁아 서비스/어린이 돌보미(요금 별도)
    • 투어/티켓 안내
    • 포터/벨보이
    • 프런트 데스크(운영 시간 제한)
    • 프런트 데스크의 안전 금고
    • 회의 공간 크기(ft) - 1200
    • 회의 공간 크기(m) - 111
    • 회의실 1개
  • 스포츠 / 레크레이션

    • 근처 피트니스 센터 무료 이용
    • 당구/당구대
    • 사우나 - 참
    • 시설 내 스파 서비스
    • 시설 내 테니스
    • 아케이드/게임룸
    • 야외 수영장
    • 야외 테니스 코트
    • 워터슬라이드
    • 피트니스 시설 - 참
  • 식사와 음료

    • 레스토랑
    • 바/라운지
    • 아침 식사 서비스
    • 풀사이드 바
  • 인터넷

    • WiFi(요금 별도)
    • 유선 인터넷 - 요금 별도
  • 주차

    • 무료 셀프 주차
    • 셀프 주차(요금 별도)
    • 시설 내 주차
  • 호텔 규모

    • 빌딩/타워 수 - 6
    • 엘리베이터 - 참
    • 정원
    • 준공연도 - 2000
    • 층 수 - 3
    • 테라스
  • 기타

    • 연회장

세부사항TOP

  • 체크인 정보

    • 애완동물 동반 불가
      체크인 시작 시간 2:30 PM ~ undefined / 체크아웃 시간 undefined
  • 호텔 정보

    • 숙박 시설 위치
      잔테에서 해변에 위치한 잔테 임페리얼 비치 호텔에 머무실 경우 차로 5분 정도 이동하면 게라카스 비치 및 바나나 해변에 가실 수 있습니다. 이 4성급 숙박 시설에서 자킨토스 항구까지는 14.2km 떨어져 있으며, 17.5km 거리에는 칼라마키 해변도 있습니다.

      객실
      142개 객실에는 냉장고도 갖추어져 있어 편하게 머무실 수 있습니다. 객실에 딸린 전용 가구가 딸린 발코니에서 전망을 감상하실 수 있습니다. 별도의 욕조와 샤워 시설을 갖춘 욕실이 마련되어 있습니다. 편의 시설/서비스로는 암막 커튼 등이 있으며 요청 시 다리미/다리미판 및 간이/추가 침대도 제공됩니다.

      편의 시설
      야외 수영장, 워터슬라이드, 야외 테니스 코트 등의 레크리에이션 시설을 십분 활용하시기 바랍니다. 이 숙박 시설에는 무선 인터넷(요금 별도), 무료 탁아 서비스 및 아케이드/게임룸도 편의 시설/서비스로 마련되어 있습니다. .8km 이내의 지역을 운행하는 셔틀(요금 별도)을 이용하면 주변의 여러 명소에 금방 가실 수 있습니다.

      식당
      이 올 인클루시브 숙박 시설에서는 시설 내 레스토랑에서의 식사와 음료가 요금에 포함되어 있습니다. 일부 레스토랑에서의 식사, 특별 저녁 메뉴 및 요리, 일부 음료 및 기타 편의 시설에 대해서는 요금이 부과될 수 있습니다.

      잔테 임페리얼 비치 호텔의 숙박 고객을 위해 서비스를 제공하는 CROWN에서 맛있는 식사를 즐겨보세요. 식료품점/편의점도 있어 편리하게 이용하실 수 있습니다. 바/라운지 또는 풀사이드 바에서는 좋아하는 음료를 마시며 느긋한 시간을 보내실 수 있어요.

      비즈니스, 기타 편의시설
      대표적인 편의 시설과 서비스로는 유선 인터넷(요금 별도), 리무진/타운카 서비스, 드라이클리닝/세탁 서비스 등이 있습니다. 잔테에서의 행사를 계획하시나요? 이 숙박 시설에는 회의실 등을 비롯하여 111 제곱미터 크기의 시설이 마련되어 있습니다. 시설 내에서 무료 셀프 주차 이용이 가능합니다.

    • 특별 추가 요금 : 총 (예상)
      일부 도시 및 호텔에서는 숙박시설을 이용하는 모든 여행 고객에게 현지 세금을 포함한 추가적인 요금을 요구할 수 있습니다.
      • 도시세: 유럽(스페인, 프랑스, 이탈리아, 스위스 등)
      • 환경세: 몰디브
      • 숙박세: 도쿄, 미국(뉴욕, LA 등)
      • - 뉴욕시의 경우 호텔마다 명칭이 조금씩 다릅니다.
      • - City Tax, Occupancy Tax, State Tax, unit free, Facility Free 등
      • 리조트피: 미국(뉴욕, 라스베가스, 하와이, 샌프란시스코, LA 등)
      • 위 특별 추가 요금은 호텔에 직접 지불하는 방식으로,
      • 금액 및 포함 내용이 현지 도시 및 호텔의 사정으로 변경될 수 있습니다.
  • 객실 정보

    • 출발 전 알아둘 사항
      • 정부 규정으로 인해 이 숙박 시설에서의 현금 거래는 EUR 500 금액을 초과할 수 없습니다. 보다 자세한 내용은 예약 확인에 나와 있는 연락처 정보로 숙박 시설에 문의해 주시기 바랍니다.
      • 표시된 총 금액에는 리조트 요금이 포함되어 있습니다.
    • 요금
      서비스 이용 시 또는 체크인/체크아웃 시 숙박 시설 측에서 청구하는 요금 및 보증금은 다음과 같습니다.
      • 애완동물 동반 시 요금이 부과됩니다.
      • 늦은 체크아웃 요금: EUR 50(이용 가능 여부에 따라 다름)
      • 객실 내 금고는 추가 요금 지불 시 이용하실 수 있습니다.
      • 현장에서 직접 신용카드로 지불하는 경우 추가 요금이 부과됩니다.
      위 목록에 명시되지 않은 다른 항목이 있을 수 있습니다. 요금 및 보증금은 세전 금액일 수 있으며 변경될 수 있습니다.
    • 필수 요금 및 세금
      숙박 시설에서 다음 요금을 지불하셔야 합니다.
      • 관광 요금: 1박 기준, 숙박 시설당 EUR 3.00
      아래 비용은 총 객실 요금에 포함됨:
      • 리조트 요금
      여기에는 이 숙박 시설이 당사에 제공한 모든 요금이 포함되어 있지만 숙박 기간이나 예약 객실 등에 따라 요금이 변동될 수도 있습니다.
    • 세부 정보
      142개 객실에는 냉장고도 갖추어져 있어 편하게 머무실 수 있습니다. 객실에 딸린 전용 가구가 딸린 발코니에서 전망을 감상하실 수 있습니다. 별도의 욕조와 샤워 시설을 갖춘 욕실이 마련되어 있습니다. 편의 시설/서비스로는 암막 커튼 등이 있으며 요청 시 다리미/다리미판 및 간이/추가 침대도 제공됩니다.
  • 비즈니스 정보

    • 대표적인 편의 시설과 서비스로는 유선 인터넷(요금 별도), 리무진/타운카 서비스, 드라이클리닝/세탁 서비스 등이 있습니다. 잔테에서의 행사를 계획하시나요? 이 숙박 시설에는 회의실 등을 비롯하여 111 제곱미터 크기의 시설이 마련되어 있습니다. 시설 내에서 무료 셀프 주차 이용이 가능합니다.

  • 지역 정보

      • [ 관광명소 ] Vasilikos Beach 287 m
      • [ 관광명소 ] Plaka Beach 476 m
      • [ 관광명소 ] Argassi beach 476 m
      • [ 투어 ] Tourist Train 476 m
      • [ 보트 투어 / 수상 스포츠 ] Mario's Cave and Turtle Boat Trips 498 m
      • [ 음식점 ] Nikos Beach Bar 379 m
      • [ 음식점 ] Dopia's House 462 m
      • [ 음식점 ] Kostas & Jennys 476 m
      • [ 음식점 ] Village Inn 476 m
      • [ 음식점 ] taverna strofi di Nikos & Esther 476 m
    • 숙박 시설의 위치와 가볼 만한 곳 또는 관광명소 간의 거리는 직전을 기준으로 계산되며 실제 이동 거리와 다를 수 있습니다
  • 위치 정보

    • 잔테에서 해변에 위치한 잔테 임페리얼 비치 호텔에 머무실 경우 차로 5분 정도 이동하면 게라카스 비치 및 바나나 해변에 가실 수 있습니다. 이 4성급 숙박 시설에서 자킨토스 항구까지는 14.2km 떨어져 있으며, 17.5km 거리에는 칼라마키 해변도 있습니다.
  18위 (19건의 Vasilikos 소재 호텔 중)
  
위치
59.5
59.5%
침대
51
51%
객실
17
17%
서비스
51
51%
가격
59.5
59.5%
청결도
68
68%
가족
79.16666666666667
19명
친구들
12.5
3명
커플
8.333333333333334
2명
비지니스
0
0명
혼자
0
0명
최고
12
3명
매우좋음
12
3명
좋음
16
4명
보통
16
4명
별로
44
11명
  • Worst Hotel ever been to not even a 1Star, photos are false advertisement. No soft play and Hotel is smelly and grim !!!
    redhedz77 / Hadleigh, 영국 /작성 2018.10.07 19:31
    Went away on a 10 day holiday which saved up for. Costing over £7000 # Rooms dirty and dusty and dated .Reception for tv was non-existent. #Sewage problem , smelt so bad . #Food was awful /Cold /Sloppy not cooked well to the point we was very sick . #Hygeine levels atrocious . #All sheets were blood stained and disgusting .Had to be reported and changed. # swimming pool was never cleaned or tested. # Hotel reception staff were very rude and not helpful . # Far too many stairs , and non working lifts and not many of them. #Entertainment was overrated and not worth watching , stupidly funny !!! Far to old for children to watch. #Life guards at pool area need training on watching the pool rather then themselves . # Don’t go there unless you have a credit card to go and eat out and get away from the dirty /grime Hotel. # Don’t bother complaining as you don’t get no where , we are offered only £800 from spending over £7000 . Never would recommend this false advertised Hotel 0 -stars . Worst holiday Ever . Family of 5 with 3 children under 15 ..... not happy 😩 lots of photos but only allows 10 .... outrageous!!!!
    더보기
    trip type family
    tripadvisor review rating
    2018-08
  • 4 day break
    Geoff T / 작성 2018.10.02 11:58
    This resort is where three big hotels have merged. The food was so bad that nobody would eat it. Rather than throw it away they just stirred it around and present it the next day and this would go on for days until the food started to smell. The complex was jam packed with Russians who were very stern faced and extremely unsociable. Everywhere was dirty and unkept. The complex is about 6 miles to the nearest town so you are literally stuck there. We managed 3 days and then checked into another hotel in the middle of Zakynthos hotel Diana. It was so clean and friendly with no Russians and although it cost 50 euros a night it was such a relief to get away from what was the worst holiday experience of my life. Read the other reviews and do not stay there no matter how cheap.
    잔테 임페리얼 비치 호텔의 KasnakidisK님(Διευθυντής)께서 이 리뷰에 답변을 하였습니다.

    Dear Geoff T , We are taking care our guests,and if they have any complains ,we are always here to help and take actions ,so everythink you wrote after your check out its not acceptable because: *Regarding the food you wrote -AFTER YOUR CHECK OUT - that ''our food smell,that we present it the next days until the food started to smell", the answer is that we have 40 different dishes in our menu ,different menu every day ,plenty of quality ,quantity , and there are always choices for every taste ,OUR RESTAURANTS SERVE SUCH A BIG AMOUND OF PEOPLE EVERY DAY, and as our kitcen is being checked constantly to fit all the standards and requirements and we have all the HACCP and legal documents. *Its written in the description of our hotel ,that its dirty ,and its 6 miles to the nearest town, but there is information at the reception desks for local bus program just out side from our main gate (1.80 euro a ticket or to get a taxi .) Our housekeepers constantly checking and cleaning all the time. *Regarding the ''jam packed with Russians'' you wrote ,we are very sorry for the label and ..no comments. We cannot take responsibility for guests who do not read clearly information or are not informed correctly about our offered facilities or any service at all,or to tell not about their concerns to the reseption team,we are always happy to help. Best regards

    더보기
    trip type friends
    tripadvisor review rating
    2018-10
  • Only if your desperate
    vesseypenny / Brighton and Hove, 영국 /작성 2018.09.06 02:14
    Please be aware this is a complex of 3 hotels. The Imperial is awful, rooms terribly outdated with open steps between levels they are dangerous for small children. Within a couple of hours of being there lots of other families had sort us out and told us that they'd had D and V. They couldn't be sure if it was the food or the pool. Our complaints fell on deaf ears and the hotel actually said to the tour operater that they hadn't had any complaints from guests, which was a lie. A representive from the hotel actually said it was probably because guests didn't wash their hands! We did have a bottle of wine and fruit delivered to our room and lots of clean towels for the first couple of days then they were barely changed. The beds are so hard it's like sleeping on a plank and none of us got a good night's sleep. My son barely ate anything except bread as he was so worried about getting sick.My daughter was sick on the last day. The hotel is in a lovely location and the beach and beach bar are great although not part of your all inclusive. The smell around the shop sometimes the pool and reception is so bad. It was advertised as a four star but it was about or 2 or 3 at best. I've noticed it is now being advertised as a 3 star. This hotel has so much potential but needs a complete overhaul in every respect. Maybe listen to your guests they aren't out to get you, they just want a good hotel experience. They've spent all year saving for it.
    더보기
    trip type family
    tripadvisor review rating
    2018-08
  • Appalling - Beleive all te other poor reviews, they are True!!!
    121michaelw / Cambridge /작성 2018.09.02 14:08
    Room toilet facilities- We had a choice, after wiping ourselves following use of the toilet, we could either use the small household bin next to the toilet to dispose of the soiled tissues (and by the way, the bin wasn’t changed daily.) or step away from the toilet and get in the shower to wash off the excrement and other bodily fluids secreted when relieving ourselves. I wouldn’t expect this in a two star facility, let alone a supposed four star establishment that according to your website site offers a ‘a wide range of comfortable and cosy accommodation units that will ensure that all guests have a pleasant stay’. Please compare the photos we took of our room with those shown in the advert for the Zante Imperial. I did ask to be moved on the Sunday when the realisation of the primitive room facilities became only too apparent. Guest relations was a girl of no more than 20yrs of age. I explained that our rooms were no where near the 4* I was expecting and she confirmed that all rooms in the Imperial are the same!! So allow me to illustrate to you our experience at the complex. No room service. No laundry service No tea/coffee making faculties in the room No complimentary water in the room No complimentary bath robes, slippers No complimentary shampoo/conditioner/body wash/shower cap, etc Drinking glasses never replaced. Smell of raw sewage permeates through the whole resort 24/7. Especially outside the Imperial reception area and the on-site shop where it can be overwhelming . Indeed, the area outside the shop and inside is Nauseating and it's quite difficult to spend any time in there without feeling physically sick. My wife and our youngest son could not bring themselves to walk by it, let alone go in. I went in twice, just to buy water to clean our teeth as given the sanitary conditions, we did not trust the running water. Reception - indifferent. Complain about anything and the response is a set of shrugged shoulders. Apparently, no Managers available to discuss issues. Chambermaid service that mops the floor and makes the bed and that's it. Forget actually tidying the room, this just never happened. By the way, no mattress covers on any of the beds, just a sheet therefore, this thin layer of cotton separates the sleeper from the thousands of other guests who previously slept on the bed. Broken bed in our son’s family room Towel change very hit and miss. Had to ask at least 3 times during our 7 night stay for clean replacements. Our pillowcases were not changed once. And yes, I could have asked but I would expect this as standard service in a 4* establishment. No Bureau De Change in either reception. No health club facilities as mentioned in the advert. Electricity in room cuts off as soon as the key is taken out of the slot. Anything kept in the fridge during the day is not kept cold as all power switches off. So forget about, charging our mobiles while we popped down for breakfast for instance, these had to be plugged in overnight for charging. Only one key per room. Food is average at best, same choices every day for Breakfast, Lunch and Dinner. No tea/coffee offered during lunch or dinner, all machines are switched off. One evening they had Pizza, however, the queue to get to the hotplate was like waiting outside Wal-Mart for the Boxing Day sale!!
    잔테 임페리얼 비치 호텔의 Kasnakidis K님(Διευθυντής)께서 이 리뷰에 답변을 하였습니다.

    Dear our guest, Thank you so much for sharing your sincere comments with regards to your recent stay at the Zante Imperial hotel. Regarding the points mentioned in your review that need improving, I would like to inform you that they have been duly noted, with the very best intentions and we thank you for giving us the incentive to improve and enhance our products and services. Regarding our Guest relations officer, she is older than that and has an experience for a position. We provide our guests the rooms the ones they have booked with us. We do provide laundry service and it can be organised in the reception. And also, in every bathroom there is a gel body wash and also a soap for hands. Obviously not all hotels are suitable for everyone and a hotel which is perfect for me might not be for someone else and vice versa.However, as you have probably already read in here or elsewhere there is the vast majority of our guests who does find the hotel good or very good so at least we know that we do some things right. Of course there is always room for improvement and that is what we try to do. The Bureau De Change you can find in Zakynthos town. There are health club facilities - we have a fitness room which is in our resort in the Palazzo hotel, and, it is free of charge. Regarding the tea/coffee, you can find these drinks in our 3 pool bars and a beach bar during the day! Our restaurant gets busy and especially during high-season, but you can always come earlier to avoid the peak hour. We would like to thank you once more for expressing your opinion here on Trip Advisor and we hope to have the chance to welcome you again in one of our Ionian hotels in the near future.

    더보기
    trip type family
    tripadvisor review rating
    2018-08
    객실
    tripadvisor review rating
    장소
    tripadvisor review rating
    서비스
    tripadvisor review rating
  • Bits of it are good, bits of it are pretty bad....
    Rich101 / Rainham, 영국 /작성 2018.08.28 20:02
    I'll start with the positives: - The pools: The kids loved the pools and spent most of their time in them. They stay open into the night and are lit up. Note the slides are only open between 12-2 and 4-6 daily but this was enough for my kids and the queues were never too bad. They got multiple goes - The beach: Lovely beach, clean, sandy, plenty of space, warm sea that doesn't get too deep for ages - Food: Variety was good, no one went hungry. Not everything was particularly tasty(!) or very hot, but keep an eye on what's being brought out and it works out okay. The desserts were surprisingly tasty too - Balcony: Lovely balcony space and if you faced right, you had a good view of the sea The not so good: - Smell in places. I've been to Greek islands before and am aware of their sewage systems, but this was something else - really nauseating at times. It wasn't everywhere, especially bad around the shop and on the walk past tennis courts to the main food area. - Sickness: Two of us got sick and a lot of other guests we spoke to also suffered from vomiting/ diarrhea. All lasted around 24 hours. Something doesn't agree with many people - is it the food? The local alcohol? The smell? Take Imodium, you may well need it Steps: It's on the side of a mountain and there a re lots of steps to get anywhere - rooms, bars, restaurant, pools... And especially the beach. If you aren't fit, healthy or able-bodied, I would avoid. There is a lift that takes you half way to the beach, then its four flights of stairs. The advertised lift/ cable ride wasn't on during any point of our stay. - Our room: It was on the shabby side, with broken floor tiles, old furniture, a constantly dripping air con unit (leading to a big puddle and the floor and a damp patch on the wall!) I had to request towels as they were removed and not replaced one day. Rooms in Greece are typically basic, and this one was certainly that. The whole place could just do with a good deep clean and tidy up/ modernisation. It wasn't bad, just not great. -Beach bar: Ridiculous that all inclusive guests have to pay for the beach bar and for sun loungers at the beach. Then when the (so-called) entertainment happens down there, it's clearly a ploy to make more money. So we avoided. A/I should mean A/I. This needs addressing. All in all, it isn't somewhere we will be returning to, but we had a good time and considering the price, it wasn't bad value. Staff were mostly friendly, especially reception.
    잔테 임페리얼 비치 호텔의 Kasnakidis K님(Διευθυντής)께서 이 리뷰에 답변을 하였습니다.

    Dear guest, First of all we would like to thank you for choosing our Zante Royal Resort for your recent holidays. We also thank you for your comments here on Trip Advisor and for your time to share your opinion with the rest of the viewers. We are very pleased to read that you were satisfied with the hotel in general and I would like to thank you for your kind comments regarding our food, service, the pools and most of all our staff. Regarding the steps, yes there are many stairs, but you can always avoid them by going around or you can use our lifts. It is written in description and we inform our guests that the beach bar is not a part of AI program. We have three pool bars on the territory of the resort which can be enjoyed for AI drinks. The entertainment organised by animation team is always happening by the big swimming pool with water-slides, only on Sundays when we have ''Greek night'' they go down the beach. I would like to thank you once again for your constructive criticism and I really hope you will return during one of your next holidays to one of our Ionian Hotels.

    더보기
    tripadvisor review rating
    2018-08
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