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Krystal Cancun

3.5-stars

Cancun, Quintana Roo, Mexico

Zona Hotelera, Paseo Kukulcan km 9, lotes 9 y 9A, 77500arrow_icon
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3.9

Reviews 1,551

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Krystal Cancun - Primary image

Krystal Cancun - Lobby

Krystal Cancun - Lobby

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Hotel Summarybata_logo
Hotel summary provided by Tripbtoz

Krystal Cancun is a beach resort located in the heart of Cancun's Hotel Zone, within walking distance of Gaviota Azul Beach and Forum By The Sea Mall. With 502 rooms, an outdoor pool, children's pool, and full-service spa, it is ideal for families and leisure travelers. The resort features 5 restaurants, 3 bars, free valet parking, and 5 meeting rooms for business events.

infoThis AI-generated hotel summary may differ from actual information.

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Property information
Check-in / Check-out

Check-in : 15:00 ~

Check-out : ~ 12:00

Contact number

Contact number : 52-998-84 89 800

Fax number : 52-998-84 89 812

Facility and service
  • Beach volleyball on site
  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Shopping on site
  • Babysitting or childcare (surcharge)
  • Parking (limited spaces)
  • No single-use plastic straws
  • Pool umbrellas
  • No single-use plastic soda bottles
  • Number of meeting rooms - 5
  • No single-use plastic stirrers
  • Reusable cups only
  • Reusable tableware only
  • Sailing nearby
  • Free WiFi
  • Scuba diving nearby
  • Number of bars/lounges - 3
  • Number of poolside bars - 1
  • Number of hot tubs - 1
  • Number of outdoor pools - 1
  • Number of swim-up bars - 1
  • Tours/ticket assistance
  • Vegetable garden
  • At least 80% of all lighting comes from LEDs
  • Recycling
  • Vegan menu options available
  • Vegetarian menu options available
  • Parasailing nearby
  • Multilingual staff
  • Water dispenser
  • Breakfast available (surcharge)
  • Laundry facilities
  • Children's club (free)
  • Elevator
  • Fitness facilities
  • Locally-sourced food on site (80% or more)
  • Guest education on local ecosystems and culture
  • Games
  • Organic food
  • Banquet hall
  • Fishing nearby
  • Beach umbrellas
  • Windsurfing nearby
  • Television in common areas
  • Spa treatment room(s)
  • Health club
  • Garden
  • Wedding services
  • Full-service spa
  • Beach towels
  • Boat tours nearby
  • Yoga classes/instruction on site
  • Elevator door width (inches) - 36
  • Water dispenser use by guests actively encouraged
  • Elevator door width (centimeters) - 91
  • Wheelchair accessible – no
  • Children's toys
  • Luggage storage
  • Billiards or pool table
  • 24-hour front desk
  • Number of restaurants - 5
  • Golfing nearby
  • Smoke-free property
  • Snorkeling nearby
  • Snack bar/deli
  • Sauna
  • Children's pool
  • Steam room
  • Free self parking
  • Free valet parking
  • Hair salon
  • Pool sun loungers
  • ATM/banking
  • Concierge services
  • Service animals not allowed
  • Pets not allowed
  • Professional property host/manager
  • Contactless check-out is available
  • Onsite COVID-19 testing (PCR) is available
  • Minimum age for COVID-19 test requirement: 12
  • By ocean
  • Cashless transactions are available
  • Onsite COVID-19 testing (Antigen) is available
  • Contactless check-in is available
  • Essential workers only - NO
Review
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Property policies
Check-in policy

Check-in: 15:00 ~

Notice
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special note

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-out policy

Check-out : ~ 12:00

Mandatory surcharge

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash Breakage deposit: MXN 3000 per stay
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extra charges
  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Basic usage policy
    Key information
    Amenities
    Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a hot tub. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
    Restaurants
    Enjoy Mexican cuisine at El Mortero, one of the resort's 5 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.
    Business facilities
    Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.
    Room
    Make yourself at home in one of the 502 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.
    What's nearby
    Distances are displayed to the nearest 0.1 mile and kilometer.

    Gaviota Azul Beach - 0.2 km / 0.1 mi
    UltraMar Ferry Terminal - 0.3 km / 0.2 mi
    Forum By The Sea Mall - 0.4 km / 0.2 mi
    Forum Beach - 0.4 km / 0.2 mi
    West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0.4 km / 0.2 mi
    Cancun Convention Center - 0.4 km / 0.3 mi
    Plaza Caracol Mall - 0.5 km / 0.3 mi
    Caracol Beach - 0.5 km / 0.3 mi
    Nichupté Lagoon - 0.5 km / 0.3 mi
    Chac Mool Beach - 0.9 km / 0.6 mi
    Playa Ancha - 1.2 km / 0.8 mi
    Cancun Golf Club at Pok Ta Pok - 2.2 km / 1.3 mi
    La Isla Shopping Mall - 3.5 km / 2.2 mi
    Tortuga Beach - 3.5 km / 2.2 mi
    El Sol de Cancun - 3.5 km / 2.2 mi

    The preferred airport for Krystal Cancun is Cancun Intl. Airport (CUN) - 23.6 km / 14.7 mi