Room(s) 1, Guest(s) 2

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The Pacific Sutera Hotel
5-stars

Kota Kinabalu, Sabah, Malaysia

Sutera Harbour, 1 Sutera Harbour Boulevard, 88100arrow_icon
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4.2

Reviews 999

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Reception

Lobby lounge

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Property information
Check-in / Check-out

Check-in : 15:00 ~ 00:00

Check-out : ~ 12:00

Contact number

Contact number : 60-88-318888

Fax number : 60-88-3177777

Facility and service
  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Babysitting or childcare (surcharge)
  • Pool umbrellas
  • Free wired internet
  • Free WiFi
  • Scuba diving nearby
  • Number of poolside bars - 1
  • Designated smoking areas
  • Number of outdoor pools - 3
  • Number of swim-up bars - 1
  • Wheelchair accessible parking
  • Tours/ticket assistance
  • Fitness classes on site
  • Free shopping center shuttle
  • On private beach
  • No accessible shuttle
  • Wheelchair-accessible on-site restaurant
  • Outdoor tennis courts - 3
  • Indoor tennis courts - 3
  • Number of accessible parking spaces - 10
  • Breakfast available (surcharge)
  • Wheelchair-accessible meeting spaces/business center
  • Laundry facilities
  • Elevator
  • Children's club (surcharge)
  • Fitness facilities
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Beach umbrellas
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Meeting rooms
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible public washroom
  • Golfing on site
  • Spa treatment room(s)
  • Arcade/game room
  • Well-lit path to entrance
  • Marina on site
  • Garden
  • Free newspapers in lobby
  • Wedding services
  • Full-service spa
  • Tennis lessons on site
  • Beach towels
  • Volleyball on site
  • Supervised childcare/activities (surcharge)
  • Yoga classes/instruction on site
  • Golf driving range on site
  • Golf lessons on site
  • Registration desk height (centimeters) - 30
  • Elevator door width (inches) - 8
  • Registration desk height (inches) - 12
  • Elevator door width (centimeters) - 20
  • Luggage storage
  • Grocery/convenience store
  • Billiards or pool table
  • Porter/bellhop
  • Business center
  • 24-hour front desk
  • Playground on site
  • Racquetball/squash on site
  • Spa services on site
  • Safe-deposit box at front desk
  • Snorkeling nearby
  • Snack bar/deli
  • Designated smoking areas (fines apply)
  • Sauna
  • Children's pool
  • Free self parking
  • Conference space
  • Waterslide
  • Terrace
  • Tennis on site
  • Hair salon
  • Pool sun loungers
  • Golf course on site
  • ATM/banking
  • Concierge services
  • Service animals not allowed
  • Pets not allowed
  • Property does not require health documentation at check-in
  • Professional property host/manager
  • No cribs (infant beds) available
  • Minimum age for COVID-19 test requirement: 13
  • By ocean
  • Cashless transactions are available
  • Essential workers only - NO
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Property policies
Check-in policy

Check-in: 15:00 ~ 00:00

Notice
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special note

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided. All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Check-out policy

Check-out : ~ 12:00

Optional extra charges
  • Fee for buffet breakfast: approximately MYR 80 for adults and MYR 40 for children
  • Late check-in fee for check-in between noon and 6:00 PM
  • Rollaway bed fee: MYR 180.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Basic usage policy
    Key information
    Amenities
    Relax at the full-service spa, where you can enjoy massages and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get to nearby shops on the complimentary shuttle.
    Restaurants
    Grab a bite from the snack bar/deli, or stay in and take advantage of the resort's 24-hour room service. Grab a drink at the swim-up bar while enjoying a refreshing dip in the resort pool.Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
    Business facilities
    Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Event facilities at this resort consist of conference space and meeting rooms. Free self parking is available onsite.
    Room
    Make yourself at home in one of the 500 individually decorated guestrooms, featuring minibars and LCD televisions. Your room comes with a memory foam bed. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
    What's nearby
    Distances are displayed to the nearest 0.1 mile and kilometer.

    Sutera Harbour - 0.4 km / 0.2 mi
    Gleneagles Hospital - 1 km / 0.6 mi
    Sabah State Mosque - 1.4 km / 0.9 mi
    Imago Shopping Mall - 1.5 km / 0.9 mi
    Kota Kinabalu Esplanade - 1.8 km / 1.1 mi
    Plaza Wawasan - 1.8 km / 1.1 mi
    Queen Elizabeth Hospital - 2.1 km / 1.3 mi
    Downbelow Adventure Centre - 2.2 km / 1.3 mi
    Oceanus Waterfront Mall - 2.3 km / 1.4 mi
    Kompleks Asia City - 2.4 km / 1.5 mi
    Sabah State Museum - 2.4 km / 1.5 mi
    All Saint's Cathedral - 2.5 km / 1.6 mi
    Anjung Samudera - 2.5 km / 1.6 mi
    Warisan Square - 2.6 km / 1.6 mi
    Museum of Islamic Civilisation - 2.6 km / 1.6 mi

    The preferred airport for The Pacific Sutera Hotel is Kota Kinabalu Intl. Airport (BKI) - 6.6 km / 4.1 mi