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My Story Hotel Ouro

3-stars

Campo Pequeno, Lisbon, Portugal

Rua Áurea 100, 1100-063arrow_icon
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My Story Hotel Ouro - Reception

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Hotel Summarybata_logo
Hotel summary provided by Tripbtoz

My Story Hotel Ouro is a 3-star hotel centrally located in Lisbon, within a 5-minute walk of Rossio Square and Commerce Square. The property offers excellent access to major attractions including Santa Justa Elevator and Rua Augusta, as well as on-site shopping. Family-friendly amenities include family rooms and kids meals, with 24-hour front desk and airport shuttle services available.

infoThis AI-generated hotel summary may differ from actual information.

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Property information
Check-in / Check-out

Check-in : 15:00 ~ 00:00

Check-out : ~ 11:00

Contact number

Contact number : 351-21-3400340

Fax number : 351-21-3400349

Facility and service
  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Free WiFi
  • Number of bars/lounges - 1
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Bicycle rentals nearby
  • Tours/ticket assistance
  • Shopping mall on site
  • Airport transportation (surcharge)
  • Accessible airport shuttle
  • Designer stores on site
  • Wheelchair-accessible on-site restaurant
  • Luggage storage
  • Multilingual staff
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Smoke-free property
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Laundry facilities
  • Elevator
  • Concierge services
  • Pets not allowed
  • Property does not require health documentation at check-in
  • Professional property host/manager
  • Contactless check-out is available
  • LGBTQIA+ friendly
  • No rollaway/extra beds available
  • Cashless transactions are available
  • Contactless check-in is available
  • Essential workers only - NO
  • Property does not offer onsite COVID-19 testing
Review
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Property policies
Check-in policy

Check-in: 15:00 ~ 00:00

Notice
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Special note

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-out policy

Check-out : ~ 11:00

Mandatory surcharge

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extra charges
  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 15 for children
  • Airport shuttle fee: EUR 25 per room (one-way)
  • Airport shuttle fee per child: EUR 25 (one-way), (up to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Basic usage policy
    Key information
    Amenities
    Make use of convenient amenities such as complimentary wireless internet access, concierge services, and gift shops/newsstands.
    Restaurants
    You can enjoy a meal at the restaurant serving the guests of My Story Hotel Ouro, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
    Business facilities
    Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
    Room
    Make yourself at home in one of the 51 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
    What's nearby
    Distances are displayed to the nearest 0.1 mile and kilometer.

    Rua Augusta - 0.1 km / 0.1 mi
    Armazens do Chiado Mall - 0.1 km / 0.1 mi
    Commerce Square - 0.2 km / 0.1 mi
    Rua Augusta Arch - 0.3 km / 0.2 mi
    Santa Justa Elevator - 0.3 km / 0.2 mi
    Lisbon City Hall - 0.3 km / 0.2 mi
    Carmo Convent - 0.4 km / 0.2 mi
    Rossio Square - 0.4 km / 0.2 mi
    Lisboa Story Centre - 0.4 km / 0.3 mi
    Fernando Pessoa Statue - 0.5 km / 0.3 mi
    Dom Pedro IV Statue - 0.5 km / 0.3 mi
    Figueira Square - 0.5 km / 0.3 mi
    Camões Square - 0.6 km / 0.4 mi
    Lisbon Cathedral - 0.6 km / 0.4 mi
    Fado in Chiado - 0.6 km / 0.4 mi

    The nearest airports are:
    Humberto Delgado Airport (LIS) - 10 km / 6.2 mi
    Cascais (CAT) - 22.3 km / 13.9 mi

    The preferred airport for My Story Hotel Ouro is Humberto Delgado Airport (LIS).