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Sheraton Hanoi Hotel

5-star

Tay Ho, Hanoi, Vietnam

Tay Ho District, K5 Nghi Tam, 11 Xuan Dieu Road, 10000arrow_icon
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4.4

Reviews 451

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Sheraton Hanoi Hotel - Primary image

Sheraton Hanoi Hotel - Lobby

Sheraton Hanoi Hotel - Lobby

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Hotel Summarybata_logo
Hotel summary provided by Tripbtoz

Sheraton Hanoi Hotel is a 5-star Marriott luxury property located near West Lake, within a 5-minute drive of Ho Chi Minh Mausoleum and Dong Xuan Market. The hotel features 299 rooms, an outdoor pool, spa, tennis court, and fitness center, along with a 1,380 sqm conference center and 10 meeting rooms ideal for business travelers. Family-friendly amenities including kids meals and babysitting services make it suitable for family vacations as well.

infoThis AI-generated hotel summary may differ from actual information.

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Property information
Check-in / Check-out

Check-in : 15:00 ~ 00:00

Check-out : ~ 12:00

Contact number

Contact number : 84-24-3719 9000

Fax number : 84-24-3719 9001

Facility and service
  • Parking (limited spaces)
  • Outdoor entertainment area
  • Coworking spaces
  • Free WiFi
  • Number of poolside bars - 1
  • Number of outdoor pools - 1
  • Braille or raised signage
  • Wheelchair accessible parking
  • Bicycle rentals nearby
  • Tours/ticket assistance
  • Comprehensive food waste policy
  • Vegetable garden
  • At least 80% of all lighting comes from LEDs
  • Recycling
  • Vegan menu options available
  • Wheelchair-accessible lounge
  • No accessible shuttle
  • Vegetarian menu options available
  • Wheelchair-accessible on-site restaurant
  • Outdoor tennis courts - 1
  • Visual alarms in hallways
  • Multilingual staff
  • Conference center
  • Number of accessible parking spaces - 2
  • Breakfast available (surcharge)
  • Number of coffee shops/cafes - 1
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Locally-sourced food on site (80% or more)
  • Rooftop garden
  • Banquet hall
  • Ballroom
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Express check-in
  • Assistive listening devices in meeting rooms
  • Foosball
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Garden
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Wedding services
  • Couples/private dining
  • Designer stores on site
  • Luggage storage
  • Express check-out
  • Porter/bellhop
  • 24-hour front desk
  • Housekeeping on request
  • Terrace
  • Tennis on site
  • ATM/banking
  • Concierge services
  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Shopping on site
  • Vegetarian breakfast available
  • Biodegradable/compostable stirrers
  • No single-use plastic straws
  • Pool umbrellas
  • Number of meeting rooms - 10
  • No single-use plastic stirrers
  • Conference space size (meters) - 1380
  • Reusable cups only
  • Biodegradable/compostable straws
  • Limo or town car service available
  • No single-use plastic water bottles
  • Designated smoking areas
  • Fitness classes on site
  • Airport transportation (surcharge)
  • Water dispenser
  • Coffee/tea in common areas
  • Wheelchair accessible (may have limitations)
  • Health or beauty spa nearby
  • Meeting rooms
  • Change of bed sheets (on request)
  • Spa treatment room(s)
  • Health club
  • Full-service spa
  • Yoga classes/instruction on site
  • Registration desk height (centimeters) - 115
  • Elevator door width (inches) - 43
  • Registration desk height (inches) - 45
  • Elevator door width (centimeters) - 109
  • Billiards or pool table
  • Number of restaurants - 2
  • Spa services on site
  • Golfing nearby
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Sauna
  • Children's pool
  • Steam room
  • Free self parking
  • Conference space
  • Computer station
  • Pool sun loungers
  • Wheelchair accessible path of travel
  • Conference space size (feet) - 14854
  • Service animals not allowed
  • Pets not allowed
  • Professional property host/manager
  • Parking height restrictions apply
  • Green Globe
  • Car recommended
  • Essential workers only - NO
Review
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Property policies
Check-in policy

Check-in: 15:00 ~ 00:00

Notice
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher and a smoke detector
Special note

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The check-in location differs from the property location. Check-in location: [Club Lounge]. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-out policy

Check-out : ~ 12:00

Optional extra charges
  • Fee for buffet breakfast: approximately USD 25 for adults and USD 12.5 for children
  • Airport shuttle fee: USD 120 per vehicle (roundtrip, maximum occupancy 8)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 42.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Basic usage policy
    Key information
    Amenities
    Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and an outdoor tennis court. This Art Deco hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
    Restaurants
    Grab a bite at Oven D'or, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
    Business facilities
    Featured amenities include limo/town car service, a computer station, and express check-in. Planning an event in Hanoi? This hotel has 14854 square feet (1380 square meters) of space consisting of a conference center and 10 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
    Room
    Treat yourself to a stay in one of the 299 guestrooms, featuring fireplaces. Your room comes with a Select Comfort bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks.
    Renovations
    The property will be renovating from April 28 2026 to December 31 2026 (completion date subject to change). The following areas are affected:
    • Select guestrooms
    Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
    What's nearby
    Distances are displayed to the nearest 0.1 mile and kilometer.

    West Lake - 0.1 km / 0.1 mi
    Syrena Shopping Center - 0.7 km / 0.4 mi
    Tran Quoc Pagoda - 2.1 km / 1.3 mi
    Ho Tay Water Park - 2.3 km / 1.4 mi
    Quan Thanh Temple - 2.6 km / 1.6 mi
    Trinh Cong Son Walking Street - 2.8 km / 1.7 mi
    Cua Bac Church - 3.1 km / 1.9 mi
    Hang Dau Water Tower - 3.2 km / 2 mi
    Hanoi Botanical Garden - 3.2 km / 2 mi
    Lotte Mall Tay Ho - 3.3 km / 2 mi
    Ba Dinh Square - 3.3 km / 2.1 mi
    Dong Xuan Market - 3.4 km / 2.1 mi
    Presidential Palace - 3.4 km / 2.1 mi
    Ho Chi Minh Mausoleum - 3.4 km / 2.1 mi
    One Pillar Pagoda - 3.6 km / 2.2 mi

    The preferred airport for Sheraton Hanoi Hotel is Noi Bai Intl. Airport (HAN) - 21.4 km / 13.3 mi

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