Sofitel Hangzhou Westlake

5-star

Hangzhou, Zhejiang, China

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4.2

Reviews 552

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Hotel Summarybata_logo
Hotel summary provided by Tripbtoz

Sofitel Hangzhou Westlake is a 5-star luxury hotel located just a 5-minute walk from West Lake, offering an ideal location for both sightseeing and business travel in downtown Hangzhou. The hotel features an indoor pool, sauna, 24-hour fitness center, and provides family rooms and babysitting services for guests traveling with children. With 3 restaurants, 24-hour room service, and a business center, it offers comprehensive luxury amenities.

infoThis AI-generated hotel summary may differ from actual information.

Property information
Check-in / Check-out

Check-in : 14:00 ~ 12:00

Check-out : ~ 12:00

Contact number

Contact number : 86-571-87075858

Fax number : 86-571-87078383

Facility and service
  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Comprehensive recycling policy
  • Bulk dispenser for toiletries
  • Vegetarian breakfast available
  • Biodegradable/compostable stirrers
  • No single-use plastic straws
  • No single-use plastic soda bottles
  • No single-use plastic stirrers
  • Reusable cups only
  • Reusable tableware only
  • Free wired internet
  • Biodegradable/compostable straws
  • No single-use plastic water bottles
  • Free WiFi
  • Number of bars/lounges - 1
  • Number of indoor pools - 1
  • Wheelchair accessible parking
  • Tours/ticket assistance
  • Comprehensive food waste policy
  • Airport transportation (surcharge)
  • Energy-saving switches
  • At least 80% of all lighting comes from LEDs
  • Vegan menu options available
  • Vegetarian menu options available
  • Wheelchair-accessible on-site restaurant
  • Multilingual staff
  • Wheelchairs available on site
  • Breakfast available (surcharge)
  • Wheelchair-accessible meeting spaces/business center
  • Barbecue grill(s)
  • Number of coffee shops/cafes - 1
  • Coffee/tea in common areas
  • Elevator
  • Sustainability/community reinvestment (10% revenue or more)
  • Showcase for local artists
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Wheelchair-accessible concierge desk
  • Locally-owned & organized tours & activities
  • Express check-in
  • Meeting rooms
  • Change of bed sheets (on request)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible public washroom
  • Change of towels (on request)
  • Free newspapers in lobby
  • Full-service spa
  • 24-hour fitness facilities
  • Boat tours nearby
  • Water-efficient showers only
  • Luggage storage
  • Express check-out
  • Porter/bellhop
  • Business center
  • 24-hour front desk
  • Lifeguard on site
  • Number of restaurants - 3
  • Housekeeping on request
  • Smoke-free property
  • Safe-deposit box at front desk
  • Sauna
  • Hiking/biking trails nearby
  • Steam room
  • Free self parking
  • Terrace
  • Wheelchair accessible path of travel
  • Concierge services
  • Service animals not allowed
  • Pets not allowed
  • Professional property host/manager
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • China Green Hotel
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Property policies
Check-in policy

Check-in: 14:00 ~ 12:00

Notice
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.
Special note

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property’s spa will not be available until further notice. Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Check-out policy

Check-out : ~ 12:00

Mandatory surcharge

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 500 per accommodation, per night

We have included all charges provided to us by the property.

Optional extra charges
  • Fee for buffet breakfast: approximately CNY 188 per person
  • Airport shuttle fee: CNY 550 per vehicle (one-way)
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Basic usage policy
    Key information
    Amenities
    Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
    Restaurants
    Grab a bite at Yong Jin Ge, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
    Business facilities
    Featured amenities include complimentary wired internet access, a business center, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
    Room
    Make yourself at home in one of the 233 guestrooms featuring refrigerators and LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have designer toiletries and hair dryers.
    What's nearby
    Distances are displayed to the nearest 0.1 mile and kilometer.

    West Lake - 0.4 km / 0.3 mi
    Westlake Yintai Commercial Center - 0.5 km / 0.3 mi
    No.2 Park - 0.8 km / 0.5 mi
    Qinghefang Old Street - 0.9 km / 0.6 mi
    Wushan Square - 0.9 km / 0.6 mi
    Xihu Tiandi - 1 km / 0.6 mi
    Chenghuang Pavilion - 1 km / 0.6 mi
    Zhu Bingren Bronze Art Museum - 1 km / 0.6 mi
    Hu Xueyan Former Residence - 1.1 km / 0.7 mi
    Liulang Wenying Park - 1.1 km / 0.7 mi
    Hangzhou History Museum - 1.2 km / 0.7 mi
    Museum of Traditional Chinese Medicine - 1.2 km / 0.7 mi
    China Academy of Art - 1.3 km / 0.8 mi
    Phoenix Mosque - 1.4 km / 0.9 mi
    Wushan Night Market - 1.5 km / 0.9 mi

    The nearest major airport is Hangzhou (HGH-Xiaoshan Intl.) - 37.2 km / 23.1 mi