Grand Hyatt Hangzhou

5-star

Hangzhou, Zhejiang, China

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4.4

Reviews 498

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Hotel Summarybata_logo
Hotel summary provided by Tripbtoz

Grand Hyatt Hangzhou is a 5-star luxury hotel located steps from West Lake, just 250m from Longxiangqiao Subway Station for excellent transportation access. Featuring a business center, conference facilities, full-service spa, and indoor pool, it caters to both business travelers and leisure guests. The hotel offers 5 restaurants, a bar, fitness center, and sauna, with modern amenities following a 2018 renovation.

infoThis AI-generated hotel summary may differ from actual information.

Property information
Check-in / Check-out

Check-in : 15:00 ~

Check-out : ~ 12:00

Contact number

Contact number : 86-571-87791234

Fax number : 86-571-87791828

Facility and service
  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Train station pickup (surcharge)
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Ballroom
  • Wheelchair-accessible concierge desk
  • Vending machine
  • Airport transportation
  • Number of meeting rooms - 1
  • Wheelchair-accessible registration desk
  • Limo or town car service available
  • Free WiFi
  • Number of bars/lounges - 1
  • Spa treatment room(s)
  • Health club
  • Number of indoor pools - 1
  • Bicycle rentals nearby
  • Tours/ticket assistance
  • Wedding services
  • Full-service spa
  • Airport transportation (surcharge)
  • Wheelchair-accessible on-site restaurant
  • Luggage storage
  • Porter/bellhop
  • Business center
  • Multilingual staff
  • Conference center
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 5
  • Wheelchair-accessible meeting spaces/business center
  • Spa services on site
  • Smoke-free property
  • Safe-deposit box at front desk
  • Number of coffee shops/cafes - 1
  • Sauna
  • Laundry facilities
  • Hiking/biking trails nearby
  • Steam room
  • Free self parking
  • Elevator
  • Conference space
  • Fitness facilities
  • Hair salon
  • ATM/banking
  • Concierge services
  • Pets not allowed
  • Property does not require health documentation at check-in
  • Professional property host/manager
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Parking height restrictions apply
  • Cashless transactions are available
  • Property does not offer onsite COVID-19 testing
Review
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Property policies
Check-in policy

Check-in: 15:00 ~

Notice
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, mobile payments, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Special note

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-out policy

Check-out : ~ 12:00

Optional extra charges
  • Fee for buffet breakfast: approximately CNY 198 per person
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 292.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Basic usage policy
    Key information
    Amenities
    Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
    Restaurants
    Grab a bite at 28 Hubin Road 湖滨28, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee.
    Business facilities
    Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
    Room
    Make yourself at home in one of the 388 guestrooms featuring refrigerators and minibars. Your bed comes with down comforters and premium bedding. Wired and wireless internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.
    What's nearby
    Distances are displayed to the nearest 0.1 mile and kilometer.

    West Lake - 0.2 km / 0.1 mi
    No.2 Park - 0.3 km / 0.2 mi
    Hangzhou Jiali Center - 0.8 km / 0.5 mi
    Wushan Night Market - 0.9 km / 0.5 mi
    Zhejiang University First Affiliated Hospital - 0.9 km / 0.6 mi
    Wulin Night Market - 0.9 km / 0.6 mi
    Xihu Tiandi - 1 km / 0.6 mi
    Broken Bridge - 1.2 km / 0.8 mi
    Beishan St - 1.2 km / 0.8 mi
    China Academy of Art - 1.3 km / 0.8 mi
    Westlake Yintai Commercial Center - 1.5 km / 0.9 mi
    Former Residence of Sha Menghai - 1.6 km / 1 mi
    Phoenix Mosque - 1.8 km / 1.1 mi
    Wulin Square - 1.9 km / 1.2 mi
    Liulang Wenying Park - 1.9 km / 1.2 mi

    The nearest major airport is Hangzhou (HGH-Xiaoshan Intl.) - 32.9 km / 20.4 mi