Phoenix Island Jeju

4.5-stars

Seogwipo-si, Jeju, Republic of Korea

Reviews 22

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Property information
Check-in / Check-out

Check-in : 15:00 ~

Check-out : ~ 11:00

Contact number

Contact number : +82-02-1577-0069

Facility and service
  • Grade : 5 Stars
  • Total rooms : 300 Rooms
  • Year of opening : 2008 Year
  • Languages : English, Korean
Property's Special Notice

Four Season Hot Pool & Sauna Free Admission Event

  • Effective date: August 17, 2025 (Sun) until further notice

  • Opening hours: 13:00 to 21:00

  • 34 square meters 4 people 54 square meters & 54 square meters 3 rooms include up to 6 people (other additional on-site costs will be charged)

  • Not available after check out

  • Regular holiday: Third Wednesday of every month (*Excluding April, May, July, and August)

💙 Phoenix Island Swimming Pool User Guide 💙

  • Operation period : 2026.07.10 (Friday) to 2026.08.23 (Sunday)

  • Operating hours

    Part 1:10:00 to 13:00

    Part 2:13:30 to 15:30

    Part 3:16:00 to 18:00

    Part 4:18:30 to 21:00

  • User guide

    It can be used once per day per night.

    Royal rooms can be used free of charge for up to 4 people and suites for up to 6 people.

    (Excess people can enter after on-site payment)

    It can only be used by customers who book in advance, and can accommodate up to 200 people at each time.

    Part 3 to 4 is the time period when the concentration of users is expected.

  • Booking process

    A swimming pool reservation link will be provided along with the AlimTalk sent when booking a stay, and you can use it for advance reservations through this link.


💛 Kids Play Lounge Free Admission Event 💛

  • Effective date: August 17, 2025 (Sun) until further notice

  • Opening hours: 13:00 to 21:00

  • Break time: 18:00 ~ 19:00

  • Closed on the 3rd Thursday of every month

  • Must be accompanied by a parent (adult)

✔️ Phoenix Island ↔ Free airport shuttle

  • Departure from Jeju Airport (B-Zone 1 and 2 parking lots) 12:00, 16:10 2 times

  • Departure from the resort (stairs leading to the check-in center (former ticket office)) at 10:20 and 2 times at 14:30

✔️ Check-in (Check-in) and Check-out () information

  • Check-in time: 15:00 ~ Check-out time: ~ 11:00

  • If you exceed the departure time, an additional fee will be charged per hour.

  • 13:00 Check-out: 10,000 won/14:00 Check-out: 20,000 won/15:00 Check-out: 30,000 won/After 15:00:1 night


✔️ Information on mobile check-in services

  • Advance mobile check-in is possible, so please include a contact information that can receive Alim Talk when making a reservation.

  • If no contact information is entered or Phoenix AlimTalk is blocked, mobile check-in may not be available.

✔️ Additional cost information

  • If the standard number of people is exceeded, additional personnel will be charged, and up to 2 people can be added

  • Additional person fee: 33,000 won per person per night (bedding included; on-site payment required)

✔️ Pet room related information

  • Additional fee: 100,000 won per night

  • If 2 animals stay in the room, an additional 50,000 won will be applied (additional equipment will be provided when additional animals are added)

  • 1 dog under 15 kg can stay in the room (maximum 2 dogs can stay)

  • Rabies vaccination certificate within 1 year

  • Fill out a parental responsibility agreement to stay with your dog

  • Children under 3 months old are not allowed to stay

  • Available items - 4 types of welcome amenities, toilet pad (provided once with or without applause; can be purchased if needed)

  • Rental items - Cushions, pet stairs, tableware, toilet board, cypress bathtub

  • Open a space (playground) dedicated to customers with dogs

  • Pet Dry Zone (C Building 1F), Pet Agility Space (C Building 1F Outdoor Plaza): Free to use

  • In-room cooking is only available for pets in a 34-square-meter room

    (Equipment items: pot, frying pan, induction cooker, microwave, rice, soup bowl, cutlery, spatula, ladle, spoon, esophagus, scissors, underlock, and sake cup)

✔️ Breakfast usage information

  • Menu: buffet

  • Location “Cosy” on the 1st floor of Building B

  • Opening hours Breakfast 07:00 to 10:30

  • ※ Regular breakfast price: 43,000 won for adults, 36,000 won for children, 18,000 won for preschoolers

  • ※Guest discount: 39,000 won for adults, 29,000 won for children, 16,000 for preschoolers

  • ※ Adults: 14 years old and up, elementary school students: 8 to 13 years old, preschoolers: 36 months to 7 years old, infants (under 36 months) free

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Property policies
Check-in policy

Check-in: 15:00 ~

Notice
  • Minimum age for solo check-ins : At least 20 years old
  • Front desk open days : [Mon, Tue, Wed, Thu, Fri, Sat, Sun]
  • Self check-in : Other
Check-out policy

Check-out : ~ 11:00

Mandatory surcharge
  • On-site payment currency : Korean Won (KRW)
  • On-site payment method : Credit card, Cash, Samsung pay
Optional extra charges
  • Round-trip airport shuttle : Complimentary for Guests
  • Bus stop : Located near the property
Basic usage policy
  • Smoking availability : Smoke free
Key information
Notice
  • Fire alarm : Yes
  • Verify guest identity : Yes
  • Requires a key (card) for access : Yes
  • Contactless check-in : Supported
  • Contactless check-out : Supported
  • Disposable mask : Not provided
  • Disposable gloves : Not provided
  • Hand sanitizer : Not provided
  • Fever check : None
  • Accessible support : Supported
  • Braille guide : None
  • Hearing aids : None
  • Parking availability : Outdoor parking lot
  • Parking fee : Complimentary for Guests
  • How to use parking lot : No reservation required
  • EV chargers : Yes
  • Fees for nearby parking : Fees may apply
Amenities
  • WIFI : Complimentary for Guests
  • Business center : Fees may apply
  • Meeting rooms : Fees may apply
  • Cafe : Lounge, Coffee Shop
  • Breakfast menu : Korean food, Western Food
  • Breakfast : Fees may apply
  • Breakfast hours : From 07:00 to 10:30
  • Restaurant : Korean food, Western Food
  • Sauna : Complimentary for Guests
  • Nursing facility : Complimentary for Guests
  • Kids club : Complimentary for Guests
  • Possibility of Pet's staying : Fees may apply (100,000 KRW Per 1 night)
  • Accepted animals : Allow partial (151)
  • Indoor pool : Complimentary for Guests
  • Outdoor pool : Complimentary for Guests
  • Infant pool : Complimentary for Guests
  • Poolside bar : Fees may apply
  • Beach : Public beach
  • Hiking course : Located near the property
  • Convenience store : Located within the property
  • Souvenir shop : Located within the property
  • Online shopping storage service : Complimentary for Guests
  • BBQ grills : Seasonal operations
  • Picnic areas : Seasonal operations
  • Garden : Located in a property
Business facilities
  • Sauna : Complimentary for Guests