Name: Moon Palace The Grand Cancun - All-inclusive
Address: Riviera Maya, Carretera Cancun-Chetumal Km. 36.5, 77500, Cancun, Quintana Roo, MX
Telephone: 1-800-8171792
Rating: 4.3

Property information

Check-in / Check-out

Check-in : 15:00 ~ 00:00

Check-out : ~ 12:00

Contact number

Contact number : 1-800-8171792

Fax number : 52-998-1932010

Facility and service

Air hockey
Dry cleaning/laundry service
Gift shops or newsstand
Shopping on site
Free water park access
Free full breakfast
Outdoor furniture
Lockers available
Pool umbrellas
Number of meeting rooms - 10
Conference space size (meters) - 3031
Free WiFi
Number of bars/lounges - 9
Designated smoking areas
Number of beach bars - 1
Number of outdoor pools - 9
Braille or raised signage
Number of swim-up bars - 5
Tours/ticket assistance
Fitness classes on site
Rooftop terrace
On private beach
Airport transportation (surcharge)
Accessible airport shuttle
Outdoor tennis courts - 4
Free breakfast
Horse riding nearby
Handrails in stairways
Handrails in hallways
Free beach club on site
Evening entertainment
Daily
Bowling alley on site
Number of coffee shops/cafes - 1
Coffee/tea in common areas
Ecotours on site
Laundry facilities
Children's club (free)
Elevator
Fitness facilities
Supervised childcare/activities (free)
Basketball on site
Wheelchair accessible (may have limitations)
Banquet hall
Infant/toddler toys
Fishing nearby
Ballroom
Reception hall
Beach umbrellas
Wheelchair-accessible path to elevator
Nightclub
Karaoke
Arcade/game room
Hiking/biking trails on site
Marina on site
Garden
Stair-free path to entrance
Wedding services
Beach towels
Yoga classes/instruction on site
Miniature golf on site
Children's toys
Children's games
Luggage storage
Billiards or pool table
Porter/bellhop
Trampoline
24-hour front desk
Playground on site
Number of restaurants - 12
Spa services on site
Snack bar/deli
Children's pool
Hiking/biking trails nearby
Steam room
Free beach cabanas
Free self parking
Conference space
Free valet parking
Waterslide
Lazy river
Terrace
Beach sun loungers
Computer station
Hair salon
Pool sun loungers
Golf course on site
ATM/banking
Conference space size (feet) - 32630
Pilates classes on site
Concierge services
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets not allowed
Property does not require health documentation at check-in
Professional property host/manager
Cashless transactions are available
Property does not offer onsite COVID-19 testing

Review

No Review yet.

Property policies

Check-in policy

Check-in: 15:00 ~ 00:00

Notice

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Special note

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-out policy

Check-out : ~ 12:00

Optional extra charges

Airport shuttle fee: USD 26 per person (roundtrip)
Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Basic usage policy

Key information

Amenities	Pamper yourself with onsite massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. This Art Deco property also features complimentary wireless internet access, concierge services, and an arcade/game room.
Restaurants	Grab a bite at JC Steakhouse, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 9 bars/lounges, or 5 swim-up bars. A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM.
Business facilities	Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 32630 square feet (3031 square meters) of space consisting of conference space and 10 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Room	Treat yourself to a stay in one of the 1304 guestrooms, featuring indoor private hot tubs and Smart televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include laptop-compatible safes and desks, as well as phones with free international calls.
What's nearby	Distances are displayed to the nearest 0.1 mile and kilometer. Moon Palace Golf Club - 0.9 km / 0.6 mi West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 km / 0.6 mi Arrecife de Puerto Morelos National Park - 1 km / 0.6 mi Grand Outlet Riviera Maya - 3.5 km / 2.2 mi Xoximilco - 3.7 km / 2.3 mi El Tinto Golf Course - 5.4 km / 3.3 mi Playa Coral - 12.6 km / 7.8 mi Riviera Cancun Golf Resort - 13.9 km / 8.7 mi Parish of the Risen Christ - 14.6 km / 9.1 mi Petempich Bay - 15.2 km / 9.4 mi Delfines Beach - 19.1 km / 11.8 mi Puerto Morelos Beach - 19.3 km / 12 mi Pabellón Cumbres Shopping Center - 19.5 km / 12.1 mi Jungle Spa - 19.6 km / 12.2 mi Monumento Ruta de los Cenotes - 19.7 km / 12.3 mi The preferred airport for Moon Palace The Grand Cancun - All-inclusive is Cancun Intl. Airport (CUN) - 11.6 km / 7.2 mi

Amenities

Pamper yourself with onsite massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. This Art Deco property also features complimentary wireless internet access, concierge services, and an arcade/game room.

Restaurants

Grab a bite at JC Steakhouse, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 9 bars/lounges, or 5 swim-up bars. A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM.

Business facilities

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 32630 square feet (3031 square meters) of space consisting of conference space and 10 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Room

Treat yourself to a stay in one of the 1304 guestrooms, featuring indoor private hot tubs and Smart televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include laptop-compatible safes and desks, as well as phones with free international calls.

What's nearby

Distances are displayed to the nearest 0.1 mile and kilometer.

Moon Palace Golf Club - 0.9 km / 0.6 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 km / 0.6 mi
Arrecife de Puerto Morelos National Park - 1 km / 0.6 mi
Grand Outlet Riviera Maya - 3.5 km / 2.2 mi
Xoximilco - 3.7 km / 2.3 mi
El Tinto Golf Course - 5.4 km / 3.3 mi
Playa Coral - 12.6 km / 7.8 mi
Riviera Cancun Golf Resort - 13.9 km / 8.7 mi
Parish of the Risen Christ - 14.6 km / 9.1 mi
Petempich Bay - 15.2 km / 9.4 mi
Delfines Beach - 19.1 km / 11.8 mi
Puerto Morelos Beach - 19.3 km / 12 mi
Pabellón Cumbres Shopping Center - 19.5 km / 12.1 mi
Jungle Spa - 19.6 km / 12.2 mi
Monumento Ruta de los Cenotes - 19.7 km / 12.3 mi

The preferred airport for Moon Palace The Grand Cancun - All-inclusive is Cancun Intl. Airport (CUN) - 11.6 km / 7.2 mi