Shillamonogram Gangneung Residence

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Shilla Monogram Gangneung Residence Operation and Inspection Notice

Due to the operation inspection of Shilla Monogram Gangneung Residence

Use of some facilities will be restricted during the following period.

[Operation inspection facility and period]

Residence Pool and Spa Pavilion | November 16 (Mon) to November 30 (Mon) 2026

※ The use of the residence swimming pool and spa pavilions will be restricted during the operation and inspection period.

Hotel swimming pool and leisureWuPlease use me.

We ask for your kind understanding for better service,

If you have any questions, please feel free to contact the pool reception.

[Inquiries]

Residence Pool Reception | 033-820-0237

[Notice on restrictions on the use of the jacuzzi in the suite during the winter season]

The indoor jacuzzi will not be available during the following period due to temperature drops and safety reasons.

• Period: December 1, 2026 (Tuesday) to March 7, 2027 (Sunday)

• Limited Use Room: Residence Suite Room (Corner/Junior/Monogram)

[Admission and usage information]

★ No cooking and no rental of tableware

★ There is no additional charge for guests up to the maximum number of guests staying in all rooms. (Additional guests are free)

※ However, the maximum number of people cannot be accommodated (based on the total number of people including infants and children)

★ Dogs are not allowed to enter other businesses other than pet rooms

★Terrace suite rooms are desalinated before check-in to maintain clean water quality, and due to the nature of operation, some work can be carried out even after entering the room.

※ Swimming pool freshwater time: Approximately 4 hours

[Hotel usage guide]

Additional breakfast is available depending on on-site conditions; please inquire at time of check-in for details.

Minors under the age of 19 cannot stay without a parent or other legal representative.

(You can stay without a legal representative if you are 19 years old after your birthday at the time of check-in.)

All ancillary facility usage information and fees are subject to change.

For more information about rooms, please call 02-2230-0707.

[Swimming pool usage guide]

• Operating hours

Part 1 07:00 to 10:00

Part 2 11:00 ~ 14:00

Part 3:15:00 to 18:30 (July to August)

15:00 ~ 18:00 (September~June)

Part 4 19:30 to 23:00 (July to August)

19:00 ~ 22:00 (September~June)

• Off-peak season (January-April/ November-December)/Mid-peak season (May-June/September-October)/Peak season (July-August)

- Price for the first copy: 15,000 won for adults/7,500 won for children

• Low season (January-April/ November-December)

- Fee for 2 to 4 parts: 20,000 won for adults/10,000 won for children

• Mid-peak season (May-June/September-October)

- Fee for 2 to 4 parts: 25,000 won for adults/ 12,000 won for children

• Peak season (July to August)

- Fee for 2 to 4 parts: 30,000 won for adults/15,000 won for children

※ Children: 37 months to 12 years

※ For comfortable and safe operation, admission may be restricted if the number of people exceeds the appropriate number of people.

• How to make a reservation: Access the reservation page and make a reservation through the QR code provided at check-in

※ The swimming pool is an exclusive facility for residence guests.

※ You cannot use the hotel swimming pool and sauna at the same time.

※ Children under 37 months are free.

※ Advance reservation is required for smooth use.

※ For comfortable and safe operation, admission may be restricted if the number of people exceeds the appropriate number of people.

[Breakfast usage information]

To provide more convenient service, the Dining M breakfast buffet operates on a 3-part system.

• Weekdays/Weekends/Holidays

  Part 1:6:30 to 8:00

  Part 2:8:20 to 9:50

  Part 3:10:10 to 11:40
  Extended: 11:40 to 12:40

• Adults: 42,000 won, children: 24,000 won
  * Children: 37 months and up to 12 years old

• Please make a reservation for the breakfast buffet at least 1 day prior to the scheduled date of use using the QR code provided at check-in.

• However, customers who use a package that includes breakfast can only use 1 copy without a separate reservation (2 or 3 parts cannot be used).

• At the end of the breakfast buffet, access may be restricted.

• Please note that you cannot use it if you visit without prior reservation. (On-site cancellation is not possible after advance reservation)

• Breakfast cannot be cancelled on site for breakfast-included package bookings

• Subject to change depending on site conditions.

[Pet Friendly Room Information]

1. Room conditions and health requirements

- Only trained dogs over 3 months old and weighing 7 kg or less can stay at most 2 pets per room.

- Only dogs with no symptoms of infectious diseases who have been vaccinated against rabies within the last 2 years can stay in the room, and please present a vaccination certificate when checking in.

- According to the Animal Protection Act, the five major blind dogs and mixed blind dogs are restricted from staying. (Taoist dog, American Pit Bull Terrier, American Staffordshire Terrier, Staffordshire Bull Terrier, Rottweiler)

- Pets other than dogs are not allowed to stay, and 1 set of pet amenities is provided per room.

2. Room use and hygiene rules

- You cannot leave your dog alone in the room, and if you violate it, you may be evicted without a refund.

- Dog supplies such as toilet boards are not covered by room maintenance, and the caregiver must dispose of feces and garbage themselves.

- If a hotel staff visits your room, be sure to move your dog inside the cage for safety.

3. Public space etiquette and travel

- Be sure to wear a leash and use a stroller or carrier in public areas (lobby, hallway, etc.) within the hotel.

- Aggressive dogs are required to wear muffs, and use may be restricted if they pose a threat or cause anxiety to other customers.

- Dogs are not allowed to enter regular rooms and other facilities other than pet-friendly rooms.

4. Accident prevention and liability

- The hotel and staff are not responsible in the event of a dog's illness, disappearance, or accident (including an accident between dogs).

- Guardians are responsible for damage to other customers or employees, and damage to facilities and property caused by dogs, and compensation can be requested in accordance with hotel regulations.

- Parents should keep a close eye on their dog for safety.